Privacy Policy

Personal information is not collected without your knowledge but is voluntarily provided by you. Personal information is not transferred to third parties. Personal information is not used for purposes other than those intended. By "personal data," we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g., name) or indirectly (e.g., phone number), as an individual. Before providing us with this information, we recommend that you read the rest of this document describing our policy on protecting the privacy of our customers.



We may ask you, as a client of Hotel Le ROOF, for information about yourself and/or family members, such as:

- Contact details (e.g., name, surname, phone number, email, etc.);
- Personal information (e.g., date of birth, nationality, etc.);
- Information about your children (e.g., first name, date of birth, age, etc.);
- Your credit card number (for transaction and reservation purposes), your membership number for the Hotel Le ROOF loyalty program or another partner program;
- Your arrival and departure dates;
- Your preferences and interests (e.g., smoking or non-smoking room, preferred floor, type of bedding, preferred type of print media, sports, cultural interests, etc.);
- Your questions/comments during or after a stay at one of our establishments.

The collection of information about individuals under 18 is limited to their name, nationality, and date of birth, which can only be provided by an adult. Please ensure that your children do not provide us with any personal data without your permission (especially via the Internet). If such a transmission occurs, you can contact us at one of the addresses provided in paragraph 7 to have this information deleted.

We do not intentionally collect sensitive information, such as racial or ethnic origins, political opinions, religious or philosophical beliefs, membership of a union, health details, or sexual orientation. Moreover, depending on the applicable local laws, other information may be considered sensitive, including your credit card number, hobbies, personal activities, whether you smoke or not, etc. We may collect this information to meet your requests or provide the appropriate service, such as a specific dietary requirement. In this case, according to the laws in force in some countries, your prior consent may be required for the collection of sensitive information.



Personal data may be collected on various occasions, including:

- Hotel activities:
* Booking accommodation;
* Check-in and payment;
* Requests, complaints, and/or disputes.
- Participation in marketing programs or activities:
* Registration in loyalty programs;
* Participation in satisfaction surveys;
* Online contests or games;
* Subscription to newsletters to receive offers and promotions via email.
- Transmission of information from third parties: Tour operators, Travel agencies, GDS reservation systems, etc.;
- Internet activities: Connection to the Hotel Le ROOF website (IP address, cookies);
- Online collection forms (online booking, questionnaires, establishment pages on social networks, connection devices such as Facebook Login, etc.).



We collect your personal data for the following purposes:

1. Fulfilling our obligations towards our customers.
2. Managing accommodation booking requests:
* Establishing and storing legal documents in compliance with accounting standards;
3. Managing your stay:
* Monitoring your expenses (phone, bar, etc.);
* Managing access to accommodations;
* Internal management of a list of customers who exhibited inappropriate behavior during their stay (aggressions and incivilities, non-compliance with hotel contracts, non-compliance with safety rules, thefts, damages, and vandalism, or payment incidents).
4. Improving our service, including:
* Processing your personal data in our customer marketing program to conduct marketing operations, brand promotion, and better understand your needs and wishes;
* Adapting our products and services to better meet your requests;
* Personalizing merchant offers and relational messages for your attention;
* Informing you about special offers and any new service created by Hotel Le ROOF or one of its partner establishments.
5. Managing our relationship with our customers before, during, and after your stay:
* Managing the loyalty program;
* Qualifying the customer database;
* Segmenting operations based on reservation history and travel habits of clients for sending targeted communications;
* Anticipating future behaviors;
* Establishing statistics and commercial scores, and conducting reporting;
* Providing context data to the offer push tool when a customer visits the website or makes a reservation;
* Knowing and managing the preferences of loyal or non-loyal customers;
* Sending you newsletters, promotions, and tourist or service offers, or offers from Hotel Le ROOF partners contacting you by phone;
* Managing requests to unsubscribe from newsletters, promotions, tourist offers, and satisfaction surveys;
* Taking into account the right to object;
* Searching through a dedicated telephone service for people present in Hotel Le ROOF in case of serious events affecting the concerned site (natural disasters, terrorist attacks, etc.);
6. Conducting cross-referencing, analyses, and combinations via a trusted third party of your collected data during booking or your stay, to determine your interests, your customer profile, and allow us to send you personalized offers.
7. Improving Hotel Le ROOF services, including:
* Conducting studies and analyses of customer questionnaires and comments;
* Managing complaints;
* Providing you with the benefits of our loyalty program.
8. Securing and improving your use of the Hotel Le ROOF website, including:
* Improving navigation;
* Implementing security and fraud prevention measures;
* Complying with local legislation (e.g., document retention).



We must share your personal data with internal and external recipients, under the following conditions:

a. Within Hotel Le ROOF: To provide you with the best service, we may share your personal data and grant access to authorized personnel of our entities, including:
- Hotel Le ROOF staff;
- Reservation staff using Hotel Le ROOF reservation tools;
- IT services;
- Commercial partners and marketing services;
- Medical services if necessary;
- Legal services if necessary;

b. With service providers and partners: Your personal data may be transmitted to a third party to provide you with services and improve your stay, including:
- External service providers: IT subcontractors, international call centers, banks, credit card issuers, external lawyers, routers, printers.
- Commercial partners: Unless you object, Hotel Le ROOF may enhance your profile by sharing certain information about you with its commercial partners. In this case, cross-referencing, analyses, and combinations via a trusted third party of your data may be carried out. These processes will allow Hotel Le ROOF and its preferred contractual partners to determine your interests, your customer profile, and allow us to send you personalized offers.

c. Local authorities: We may also be required to transmit your information to local authorities if demanded by law or as part of an investigation and in accordance with local regulations.



Hotel Le ROOF takes appropriate technical and organizational measures, in accordance with

applicable legal provisions, to protect your personal data against unlawful or accidental destruction, loss, or alteration, or unauthorized disclosure or access. To this end, we have implemented technical measures (such as firewalls) and organizational measures (such as an identifier/password system, physical protection means, etc.). When you transmit credit card information during your reservation, SSL encryption technology secures your transactions.



Here is a list of cookies that we use. We have listed them here so that you have the option to allow them or not. When you visit or use our site, our services, our applications, our tools, or our messaging, we or our partner service providers may use cookies to store information allowing us to offer you an enhanced, faster, and more secure experience. This page is designed to help you understand these technologies and how we use them on our sites and as part of our services, applications, and tools. Below is a summary of the main things to know about this.

What is a cookie?

Cookies are small text files (usually made up of letters and numbers) stored in your browser's memory or on your device when you visit a website or view a message. Cookies allow a website to recognize the browser or device. Like most sites, uses technologies, mostly through small data files saved on your device that allow us to record certain information when you visit or use our sites, services, applications, messaging systems, and tools.

There are several types of cookies:

- Session cookies expire when you close the browser and allow us to link your actions during this particular session.
- Persistent cookies are stored on your device between browsing sessions and allow us to remember your preferences or actions on multiple sites.
- First-party cookies are issued by the site you are visiting. Third-party cookies are issued by a separate third-party site from the site you are visiting.

What types of cookies do we use?

Our cookies have different functions. They may be necessary for the operation of our services, help us improve our performance, offer you additional features, or help us provide you with relevant and targeted advertising. We use cookies and similar technologies that remain on your device only during the opening of your browser (session cookies) and cookies and similar technologies that remain on your device for a longer period (persistent cookies).


We may use cookies to evaluate the performance of our websites, applications, services, and tools, particularly in our analytical practices, to help us understand how visitors use our websites, determine if you have interacted with our messaging, detect if you have viewed a product or link, or improve the content of our website, applications, services, or tools.

We offer website features, services, applications, and tools that are only available through the use of these technologies. You have the choice to block, delete, or disable these technologies if your browser, installed application, or device allows it. However, if you refuse the use of cookies, you may not be able to take advantage of certain website features, services, applications, or tools. You may also be required to enter your password more frequently during your browsing session. For more information on blocking, deleting, or disabling these technologies, see your browser's or device's settings.

Cookies can be disabled or deleted using tools available in most browsers. The preferences of each browser you use will need to be set separately. Each browser offers different features and options. To change cookie settings in your browser, go to "options" or "tools" and modify the settings.

Google Analytics features for display advertisers are activated on this site (Remarketing). Google uses cookies to display our ads on its Display Network sites. Through the DoubleClick cookie, Google adapts the ads displayed to users based on their navigation on our site. You can disable the use of this feature by going to the ad preferences manager.



You have the right to access and modify your personal data collected by Hotel Le ROOF, subject to applicable legal provisions. You can also exercise your right to object by writing to the address below. In case of difficulty in exercising your rights, please contact directly the department in charge of personal data for Hotel Le ROOF by email at, specifying in the subject "MY PERSONAL INFORMATION"

or by writing to the following address:

10 allée des frères Cadoret - Presqu'île de Conleau -
56000 Vannes

For the sake of confidentiality and protection of your personal data, we will need to identify you to respond to your request. Therefore, you will be asked to provide a copy of an official identification document, such as a driver's license or passport, with your request. If your personal data is not accurate, complete, or up-to-date, please communicate the changes to the addresses indicated above. All requests will be processed as soon as possible and in compliance with applicable law.



For any questions regarding the data privacy policy within Hotel Le ROOF, please contact the relevant department at the address specified in paragraph no. 7.